Every home we've built.
Every year after.
White-glove maintenance and repair for the homes and businesses 212 already knows — one membership, every trade, one call away.
One membership. Every trade.
The same trades that build a 212 Renovations Group project, now on call for the small stuff — before it becomes the big stuff.
Millwork & Cabinetry
Hinge and glide adjustment, minor refinishing, hardware service — from the shop that built it.
Tile, Grout & Stone
Deep cleaning, spot re-grouting, and stone sealing to keep surfaces looking freshly installed.
Plumbing
Leaks, fixtures, and slow drains addressed before they become water damage.
Electrical
Fixture swaps, outlet issues, and licensed dispatch for anything beyond the basics.
HVAC
Seasonal filter service and duct inspection, timed to heating and cooling changeovers.
Finishes & Paint
Touch-ups, drywall patching, and caulk renewal — color-matched, every time.
Your home tells you what it needs. Usually too late.
Members get a care calendar for their home — annual HVAC service, filters through the summer, re-grout before the grout fails, stone sealed before it stains, millwork eased after a season of movement. Each one says what it is and what happens if it is skipped, and books in one tap.
| Through the year | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| HVAC serviceHVAC | HVAC service due in Apr | |||||||||||
| Replace air filtersHVAC | Replace air filters due in Jun | Replace air filters due in Jul | Replace air filters due in Aug | Replace air filters due in Sep | ||||||||
| Deep-clean groutTile & stone | Deep-clean grout due in Mar | |||||||||||
| Re-grout and re-caulk wet areasTile & stone | Re-grout and re-caulk wet areas due in Sep | |||||||||||
| Seal stone countertopsTile & stone | Seal stone countertops due in May | |||||||||||
| Adjust millwork doors and drawersCarpentry | Adjust millwork doors and drawers due in Oct | |||||||||||
| Clear the dryer ventGeneral | Clear the dryer vent due in Feb |
HVAC service
Full service of the heating and cooling system — coils, drain line, refrigerant, controls.
A blocked condensate line floods a ceiling, and a system nobody looks at fails in the first week of a heatwave, which is the week nobody can get an engineer.
Replace air filters
Swap filters through the cooling season.
A clogged filter makes the system work harder, raises the bill, and is the most common cause of a system freezing up in August.
Deep-clean grout
Deep clean of tiled floors, walls and shower grout.
Grout that stays dirty stays damp, and damp grout is how water gets behind the tile.
Approved to work in buildings that don't let just anyone in.
Co-ops and condos keep their own vendor lists — insurance on file, licenses checked, the super knowing who is coming. We are already on these. If your building is not here, we will go through their approval process for you.
- 50 West 66th StreetNew York
- 53 West 53rd StreetNew York
- 79 East 79th StreetNew York
Renovation and custom millwork is the other half of what we do.
212RS looks after a home once it is finished. If you are planning a renovation, a new kitchen, or custom millwork built from scratch, that is 212 Renovations Group — the shop that builds the work this membership then maintains.
Priced by what we look after, not by the hour
The tiers differ by what they cover — Essential keeps the home in good order on a written calendar; Signature also puts the everyday things right when they break, up to eight hours a month.
Every membership starts with a Home Baseline visit. We write down the condition of the home, and anything already broken is quoted there and then rather than quietly absorbed — so what you pay each month covers looking after the place, not catching up on it.
A home you want kept in good order — an apartment, a pied-à-terre, somewhere let to a tenant.
The program alone — HVAC service, filters, grout, stone sealing, the dryer vent, the water heater — costs more than this bought one job at a time.
- The home care calendar, run for you — filters, grout and seals, stone, detectors, dryer vents, the annual HVAC and water-heater services
- Attendance the next business day, at a scheduled time
- Annual walkthrough with a written condition report
- Trades arranged, supervised and billed at cost plus 15%
Repairs found at your Baseline or later are quoted separately at the member rate of $150 an hour plus sales tax. Outside trades are arranged and supervised for you, and billed at cost plus 15%.
Book your Baseline visitA full-floor, a townhouse, or the home you actually live in.
- Everything in Essential
- A named house manager who knows the place
- Everyday repairs included, up to eight hours a month — a patched wall, a dead outlet, a running toilet, a door that has dropped, a light that has stopped
- Same-day attendance, weekdays — subject to availability
- Quarterly walkthrough, and the seasonal program run for you
- Household staff get their own access — without seeing any pricing or billing information
- Keys held under written protocol; entry codes never stored
Beyond eight hours in a month, repairs are billed at the member rate of $150 an hour plus sales tax. Renovation, replacing a system outright and anything needing a filed permit stay separate — see what is not included.
Book your Baseline visitSeveral homes, or one that needs somebody most weeks.
- Everything in Signature, at every property
- A named principal on the account, and their direct line
- Coordinated across New York, the Hamptons, Miami and Los Angeles
- Oversight of contractors we did not send
- Annual condition report and capital plan
Every membership begins with a $750 Home Baseline visit, plus sales tax — included on annual plans.
How it is billed
- Your maintenance program is a fixed scope, not a bucket of hours. Signature also includes up to eight hours of everyday repairs a month. Past that, members pay $150 an hour plus sales tax.
- Parts are passed through at cost — you see the invoice we saw. On Essential, outside trades we arrange and supervise are billed at cost plus 15%, shown as its own line; on Signature and Concierge they are at cost.
- Monthly, cancel with thirty days’ notice. There is no term. Every membership begins with a Home Baseline visit ($750, included on annual plans) so we know your home before we take responsibility for it.
- Pay for the year and the Home Baseline visit is included — $6,000 for Essential, $15,000 for Signature; $9,000 and $21,000 for a house or a whole building.
- If your building requires insurance beyond what we ordinarily carry — higher limits, a waiver of subrogation, additional named parties — an additional fee may apply. We tell you before anything is scheduled.
- Every price on this page is before sales tax, which is added to each invoice at the rate for your address.
Everything under the sun is not, as it turns out, included.
We would rather you knew which bits before you needed them.
See what is not includedRunning a business instead?
One vendor, every trade, every location — commercial memberships are custom-quoted for retail, office, and mixed-use accounts.
Send this to someone
One page: what we look after, what it costs, and a code they can scan to tell us what is wrong at home.
The Home Baseline visit
$750 — Three to four hours with your house manager, before we take responsibility for the home. Included on annual plans.
We walk the home with you
Every room, every system — where the main water shutoff is, which door the freight elevator wants, what is already worn. Three to four hours.
You get a condition report
Photographs and notes, in the app, so both of us know what the place looked like on day one.
We write your maintenance program
The home care calendar for this home in particular — what gets done, in which month, and why.
Anything already broken is quoted
Separately, at the member rate, before the membership begins. Your monthly fee starts the day the report is delivered.
One app, from request to resolved.
Not a portal you log into once and forget. The same app the office and the crew run on, so what you see is the job itself rather than a summary of it typed up afterwards.
Report
Category, photo, a sentence. Thirty seconds from the couch.
We review
The office triages it and checks what it needs.
You approve
Set a spending limit. Nothing starts until you do.
Scheduled
You pick the two-hour window yourself.
On the way
The status changes when the technician sets off.
Done
Photos, notes, and an invoice built from the hours logged.
- 01
Report it in seconds
Category, a photo, a sentence — sent from the couch. No phone tree, no describing your kitchen to somebody who has never seen it.
- 02
Watch it move, in real time
Received, being scheduled, scheduled, on the way, on site, done. When the technician sets off, the status changes — so nobody has to ring the office to ask where they are.
- 03
Approve the spend before it happens
Set a limit from your phone. Work pauses at that number and we ask before going further, so an invoice can never contain a figure you have not already agreed to.
- 04
Pick your own two-hour window
Choose the slot yourself from what we can actually staff, and move it any time up to the day before. Times your building will not allow are shown with the reason rather than quietly hidden.
- 05
One thread per job
Every message, photo and update about a job in one place, with the same coordinator throughout. Texting us back works too — replies land in the same thread.
- 06
Bills you can check
Every invoice is calculated from the hours and materials logged on site — the same figures you watched accrue. Nothing on it is typed in afterwards.
- 07
Tenants report without an account
A QR code in each unit lets a resident report a problem in seconds. They see progress on their own job and nothing else — never your rates, your invoices or another unit’s history.
- 08
Warranty, tracked for you
If we renovated it, the app already knows what is still under warranty and for how long. Covered work is flagged as covered before anyone quotes you for it.
Know someone who'd love this?
Members and professional partners both get rewarded for the introductions that grow this the right way — one trusted home at a time.
Your house manager can use it. Your accounts stay yours.
The person who notices the stain on the ceiling is usually not the person who pays to fix it. Until now the workaround was lending your housekeeper your own login — which hands a household employee your invoices, your spending limits and every property you own. 212 Residential Services gives them their own.
What they can do
- Report a problem, with photos, from wherever they are standing
- See what is scheduled, and who is coming
- Message the office about a job, in either language
- Answer the door and mark the crew in — no phone calls to you
- Follow the home care calendar and mark what has been done
What they never see
- Any price, rate or hourly figure
- Invoices, payments or what a job cost
- Your spending limits, or the power to approve one
- Your billing details or payment terms
- Any other property you own
We speak your language
The whole app is in English and Spanish — not just the buttons. The home care calendar, what each visit involves and why it matters are written in both, because a maintenance schedule nobody can read is a maintenance schedule nobody follows. One tap on any screen, and it stays that way.
This is enforced by the database, not hidden in the app. A household login is never served a document with a figure on it, so there is nothing to accidentally reveal.
The fastest way to report a problem is to already be looking at it.
Nobody remembers who to call about a clogged toilet at seven in the morning. So we put the code where the problem is — on the fridge, on the desk, on the mug somebody is already holding. Point a phone at it, say what is wrong, done. No account, no number to look up, and it works whether it is you, your partner or your fourteen-year-old holding the phone.
Deliberately no phone number on any of it. A number has to be found, then typed, then explained to. A code just gets pointed at.
The fridge magnet
Lives where the problems live.
On the fridge, at eye level, permanently. Whoever finds the leak can report it without finding you first.
The mug
"I know a guy."
For the person who gets the phone call. Now they can just hand over the mug.
The mousepad
For the 3pm "the boiler is making a noise" text.
Under the mouse at the office, where half of all household problems are actually dealt with.
The t-shirt
Ask me about my grout.
Worn by the crew, and by clients with a sense of humour about their re-grouting schedule.
Members get the magnet in the welcome pack. Ask us for the rest.
Good to know
Ready when you are.
Tell us about your home or business and a member of the 212 team will call within one business day. No card, no obligation.
Prefer to talk now? Call (212) 328-0136, weekdays 8 AM to 5 PM.