Every business with a room clients walk into has the same quiet problem: a hundred small things go wrong, none of them big enough to call a contractor about, and all of them visible. One team on all of it — on a schedule, when you call, across every address you run.
Something to forward: download the one-pager (PDF)
A forty-story tower has its own engineers and does not want us. These are the places that have nobody — and where a scuffed reveal reads as a discount.
A burned-out spot over the one piece everybody photographs.
Lighting, finishes, glazing and millwork kept to the standard the room was built to — because the room is the product, and a scuffed reveal reads as a discount.
The meeting room nobody books because the air handler howls.
Kitchens, washrooms, HVAC, door hardware and the hundred small faults that make a floor feel neglected long before anything breaks.
A blocked drain at four o’clock on a Saturday.
Front-of-house repairs handled fast and quietly, and the back-of-house plant kept on a schedule so the fast ones get rarer.
Four buildings, eleven vendors, no single answer to "what did we spend on the Bowery site?"
One account across every address, with each site’s history, spend and open work in one place.
Building management never has to chase us
We hold the certificate of insurance your building requires, with the right cert holder and additional insureds on it. Before anyone is sent, license and insurance are re-checked live — not read off a copy we filed last year. A lapsed trade partner is refused the job rather than turning up and being turned away at the loading dock. If your building requires insurance beyond what we ordinarily carry — higher limits, a waiver of subrogation, additional named parties — an additional fee may apply. We tell you before anything is scheduled.
Nobody can spend more than you said
Each person on the account has a figure they may approve up to. Past it, the work waits for whoever holds the larger number — and nothing is dispatched at all until somebody with the authority has agreed a ceiling. Raising one is recorded with a name against it, so "who approved this?" has an answer.
Your staff get logins without seeing your invoices
A store manager or studio coordinator can report a fault, follow it, see the photographs and talk to the technician — and cannot see a price, an invoice or your terms. That is enforced in the database, not hidden in a screen. The person who finds the problem is rarely the person who pays for it, and the alternative is lending them your login.
Every visit ends in photographs
A job cannot be closed without them. So a landlord dispute, an insurance question or a "was this actually done?" from head office is answered with a dated picture rather than somebody’s recollection.
Parts at cost. Outside trades at cost plus 15%.
You see the invoice we saw. Our labor is in the monthly fee; we do not mark up a compressor and we do not have a reason to prefer the expensive one. When we bring in an outside trade — a licensed electrician, a glazier — their invoice is passed through as they wrote it, plus 15% for arranging and supervising the work, shown as its own line.
The boring work happens on a schedule
Filters, drains, detectors, seals, the annual services — planned per site and done before anything fails. Most emergencies are a maintenance task somebody kept deferring.
A single showroom and a four-site portfolio are not the same problem, and neither is a 1920s loft against a building finished last year. We walk the space, write down its condition, and quote a monthly figure against what is actually there. The walkthrough is how the number gets honest — it is also when anything already broken gets priced, separately and in writing.
If your building requires insurance beyond what we ordinarily carry — higher limits, a waiver of subrogation, additional named parties — an additional fee may apply. We tell you before anything is scheduled. Every price on this page is before sales tax, which is added to each invoice at the rate for your address.
What the spaces are, how many, and what keeps going wrong. Commercial memberships are offered in New York City — all five boroughs.
Rather just talk? Call (212) 328-0136, weekdays 8 AM to 5 PM. If what you need is a fit-out rather than looking after one, we will point you at 212 Renovations Group instead of taking the work.